The Regional Municipality of Wood Buffalo (RMWB) and the Insurance Bureau of Canada (IBC) have answered some frequently asked questions on their respective websites.
RMWB Wildfire Recovery - FAQs
IBC Wildfire FAQs
If you have questions about Fort McMurray's Reentry or Recovery plans, please call the PULSE: Wood Buffalo Call Line - (780) 743-7000The Pulse: Wood Buffalo Call Line is a 24/7 call line that is available to Regional Municipality of Wood Buffalo citizens 24 hours a day, seven days a week. Operated by their Regional Emergency Services (RES) Dispatch, this service offers real person support for all inquiries, requests and complaints. A trained Dispatcher will answer every call, and if they can’t answer a question immediately, you can expect a personal response within 48 hours. You can call the Municipality after regular business hours, on weekends, and even on statutory holidays. This non-emergency, call line will provide accurate, and always current, information around the clock.
PLEASE NOTE The Pulse: Wood Buffalo Call Line does NOT replace 911 for emergency calls, but is available for any non-emergency questions/requests/thoughts you many have concerning the Regional Municipality of Wood Buffalo. This is a friendly, simple way to keep your finger on the pulse of your community. Just because our departments are not open 24 hours a day, doesn’t mean we aren’t. Day or night, call us. Your real concerns will be addressed by real people.
Questions about your claim should always be directed to your insurance adjuster. If SPECS is currently working with your adjuster on your claim, and you need to speak with a SPECS representative, please call us at 844-262-1836.